At Lumabio, we strive to provide efficient and reliable shipping services to deliver your orders promptly. Please review the following information regarding our shipping policy:

Order Processing Time

1. Processing Time: Orders are typically processed and prepared for shipment within 3 business days after payment confirmation. Please note that this does not include weekends or holidays.

Shipping Methods and Delivery

1. Shipping Carriers: We utilize reputable shipping carriers such as DTDC and FEDEX to deliver your orders.
2. Shipping Options: We offer several shipping options for domestic and international deliveries. Shipping options may include various available options. The available options will be displayed during the checkout process.
3. Estimated Delivery Times: Delivery times may vary depending on the shipping method selected, the destination of the package, and other factors. Estimated delivery times are provided for your reference and are not guaranteed. You can find estimated delivery times during the checkout process based on your location.

Shipping Costs

1. Shipping Charges: Shipping costs are calculated based on the selected shipping method, the destination, the weight of the package, and other relevant factors. Shipping charges will be displayed at the checkout before you complete your purchase.
2. Free Shipping: We may offer free shipping for orders that meet specific criteria, such as a minimum order value or promotional offers. Details regarding free shipping eligibility will be specified on our website.

Order Tracking

1. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email containing tracking details. You can use this information to track your package’s delivery status.

International Shipping

1. Customs and Import Duties: For international shipments, customs duties, taxes, and fees may be applicable upon arrival in the destination country. These charges are the responsibility of the recipient. Please be aware of your country’s customs policies before placing an order.

Shipping Restrictions

1. Delivery Addresses: Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for undelivered packages due to incorrect addresses provided by the customer.
2. PO Boxes and APO/FPO Addresses: We may or may not ship to PO boxes or military addresses depending on the shipping carrier’s policies. Please check with us or the carrier for further information.

Contact Us

If you have any inquiries or require assistance regarding our shipping policy, please contact our customer service team through the Contact Us section of our website.